Open the Run window again, type “services.msc” and press ok to get services window. Under print server properties, go to drivers - remove any entry there as well.Īgain go to "run" window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. Now press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter. Go to control panel – Devices and printers – Select each of the printer entries and then select remove printer / device. Go to control panel – Programs and features – Select all HP Photosmart printer entries and uninstall them. The procedure given was:įirst, unplug the USB cable from the printer & PC if present. Your solution may have worked, but I found a procedure that finally let me get the software installed (thanks to another HP Support Agent - A4Apollo). TEJ1602-Thanks for responding to my issue. I am really stumped here and hope that someone in the community might have a fix or the HP Support has something else for me to try. I also tried the HP Smart app, but for some reason it can't find my printer (either by scanning or by specific IP address). Webscan works, but can only scan single pages. But I really need Solution Center because I do a lot of document scanning using the printer feeder. I can install the printer via Windows 10 "Add a printer" and it prints fine. I have all the updates for Windows 10 installed. So I click My Printer is not listed and it finds it, but when I highlight it and click Next, it just goes back to scanning for printers.
I thought it was odd that it said Windows 8, but followed the process anyway. I followed the troubleshooting process and it created a file called "HP Installation Error - Windows 8.hta". I just got a Surface Pro 6 (both Windows 10) and the installation fails at "Configuring software.". I had a Surface Pro 4 and had installed the Full Feature driver download without any issues.
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